Sales Operations Manager

West Corporation is looking for a Sales Operations Manager to join its team in Plano.  This role is responsible for managing the reporting and analyzing of data related to sales performance.  We are looking for self-starter and a strategic thinker to support our sales team to operate more efficiently. The will be responsible for the following:
-Perform revenue and KPI reporting and forecasting 
-Create dashboards and metrics to measure sales revenue attainment, pipeline-to-backlog revenues conversion rates 
-Proactively identify and resolve issues that may impair the ability to meet strategic, financial or technical goals
-Manage projects which impact customer experience, sales engagement or contribute to process improvement or revenue growth
-Manage CRM data and systems (i.e. Salesforce, Eloqua, etc.)
-Administer and Eloqua
-Leverage CRM to optimize sales pipeline reporting
-Oversee the sales process flow and user experience across web/telephone from initial visit to order submission
-Work with Marketing to enable the sales team
-Manage and/or assist with proposal development 
-Actively participate in the development of win strategies
-Identify ways that we can leverage tools and resources to create the best customer experience
-Build prospect lists and develop tactical campaigns to drive lead generation 
-Manage and/or administer the lead assignment process in CRM 
-Coordinate and assist in the development of sales product training, process training, and technical sales training, including training for the on-boarding of new sales reps
-Collaborate with other business units to support cross-sell opportunities and drive revenue growth
-Create and maintain documentation of sales processes

Applicant for this job will be expected to meet the following minimum qualifications.
-Bachelor's degree from an accredited college or university with major course work in business administration, marketing, or a related field required Equivalent work experience in a similar position may be substituted for educational requirements
-Minimum 4 years sales experience required, preferably in a business-to-business environment 
-Minimum 2 year lead or supervisory experience preferred
-Intermediate knowledge of Word, Excel and PowerPoint required 
-Ability to travel 5% to 10% of the time
West is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.

At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network – based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

We Connect.  We Deliver.  We are WEST.

Equal Opportunity Employer/Veterans/Disabled

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Publicado hace 5 días
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