Regional Facilities Manager
JLL is currently seeking a Regional Senior Facilities Manager to join our team in New York City.
The Regional Senior Facilities Manager(RSFM) functions as the professional-in-charge of the asset under management and is responsible for all aspects of client and tenant satisfaction. Of specific importance is achieving stated financial results and operating objectives (capital imp rovements, system enhancements, tenant satisfaction, etc.)
The RSFM is responsible for working directly with the team / client to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic and operating capital plans. Once developed and approved, the RSFM must ovesee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team (i.e. day-today operations, vendors, contractors and Jones Lang LaSalle employees).
The Regional Senior Facilities Manager is responsible for the management, supervision and profesional development of all building personnel (i.e. Facility Managers, Facility Coordinator, Chief Engineer and staff). Additionally, the RSFM is responsible for representing Jones Lang LaSalle Americas, Inc. (JLL) in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients.
Essential Duties and Responsibilities include but are not limited to the following.
Manages day-to-day operations per the JLL MSA related to Client interactions with, local JLL support team, construction / maintenance planning and reporting activities, Client’s technical service manager (TSM), project manager, third party support under JLL management, contractors / vendors performing work in a critical space, and third party landlord as applicable.
Manages contracts for services of snow removal, janitorial maintenance, landscaping, parking lot maintenance, exterior lamping or other interior/exterior services as applicable to Client/JLL service agreement.
Assures compliance with JLL Management audit programs, site policies, procedures and standard practices.
Manages staff reporting directly to RSFM, e.g. Facilities Managers, Coordinators, Engineers, 3rd party contractors / vendors, and/or temporary services. Provide on site support as required to support and manage work efforts. Work with DOE Director of Engineering to prioritize and assign duties that align with client/JLL goals and objectives (i.e. repairs & maintenance, project planning and implementation, renovation efforts, energy conservation, safety goals, etc.)
Establishes written Performance Measurement for employees reporting directly to RSFM. Develop training programs and career path for Jones Lang LaSalle employees and assures succession planning.
Makes periodic tours of the interior/exterior of the site to document findings on a building inspection form, as applicable. Inspects facilities and equipment to ensure standards are being maintained as per client agreement.
Assure that all building inspections are completed on time, and that scheduled PPMs and Reactive Work Orders are completed as per the MSA/SLA for specific tasks and that the NTEs are edited as necessary to reflect estimated cost as applicable.
Coordinates responses to tenant service request to ensure prompt follow-up on day-to-day operations
Manages local client control policies and procedures, change control process ITSM, MOP Process / authorization, REPAC, Incident management, problem management, compliance with core Data Center and/or assigned critical environments.
Manages, coordinates and exercise functional responsibility approving and process site billing /invoices, purchases of supplies / equipment for use at a site level, maintains budget / cost save tracker.
Manages 360 Facility reactive work orders / facility service requests (FSR) at the site level. Actively participates in implementation of 360 Facility tenant work order system. Proactively meets with tenant representatives on a scheduled basis. Monitors effectiveness of 360 Facility operation to ensure all client needs are being met.
Manages goals and objectives that align with accounts KPI glide path at the site level. Works with team on alignment and delivery. Is proficient in understanding the annual client Key Performance Indicator’s (KPI’s) and ensures continual compliance to meet or exceed these goals.
Manage customer satisfaction, discuss any recommended changes to the overall program and the financial impact they may have on facilities operations. Work with ROM / team on results / expectations.
Manages the site operating budget (OPEX and CAPEX) documentation and works with ROM on submitting the final budget plan.
Reviews and updates financial reports, with assistance from the Financial Manager, to incorporate into monthly, quarterly and annual financial tracking process.
Develop and Implement “Saving Strategies” as per the communicated requirements by ROM.
Manages, prepares and submit for bidding all vendor agreements as applicable and in compliance with Client/JLL requirements. Works with Sourcing Manager / ROM regarding contract scope reductions/changes as applicable and in compliance with Client/JLL requirements.
Assure that “No Work” is performed with Purchase Orders and or authorization to proceed in an emergency.
Oversees periodic inventory of critical parts supplies, building supplies and other site property as applicable.
Manage compliance of required local, state and federal laws and regulations
Respond to emergency calls, snow events outside normal working hours – site level.
Manages subcontractor Access Control, security, etc.
Performs additional job duties as requested.
10 + years property management & operations. Experience in critical site operations is a major plus.
Demonstrated leadership skills in managing people and customers. Strong oral and written communication, negotiation and analytical skills.
Strong strategic thinker and planner. Ability to apply these skills to attain short, medium and long term objectives.
Strong organizational skills to manage complex operations effectively.
Strong judgement, problem solving and crises management skills.
Excellent interpersonal and relationship building skills
Fundamental skills and understanding of critical systems needed to support Data Center and other critical facility operations (i.e. emergency generators, UPS, power distribution systems, HVAC, Life Safety systems, etc.)
Technically proficient in operations of Building Management Systems, Life Safety Systems, CMMS, Microsoft Office, Power Point, Visio & Microsoft Office software.
Extensive electrical, mechanical & plumbing knowledge of commercial facilities with a very strong background in critical data center operations.
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