Automotive Service Advisor / Service Writer

Automotive Service Writer


Decozen Chrysler Jeep Dodge is currently hiring for a Service Writer for their busy dealership. We believe in our employees and we want to bring YOU to work with us. – Join our team! We are seeking an Automotive Service Writer to create the ultimate customer service experience for our guests and to help drive business! Apply today to be considered!



Job Description:

● Automotive Service Writers greet customers and assist them with any inquiries they may have regarding their vehicle

● Automotive Service Writers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.

● Consult with customer on applicable service specials

● Responsible for selling additional needed service to customers

● Service Writers prioritize required services and are prepared to provide options upon request.

● Document time expectations for services and ask for follow-up on future service considerations

● Keep customer informed on completion times, service expenses, and possible changes.

● Service Writers remain involved with the delivery of a vehicle to customer upon completion to assure all customer concerns can be addressed.

● Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

● Spend quality time building relationship with the customer.

● Know the product well enough to answer basic characteristic and operational questions regarding the customer’s vehicle.



Job Requirements:

      2 years of Service Writer (or Service Advisor) experience is a must.

      Must have computer proficiency with basic MS Suite - Outlook, Word, etc.

      Strong customer service and problem-solving skills.

      Valid driver's license


Our Commitment To You:

      Health Insurance

      401K

      Ongoing training and career advancement

      Professional work environment

 

Published 2 days ago
You can see similar jobs for here
Loading