Sr Business Analyst - Cust Ops

Client Reference Code: 235069
The Senior Business Analyst is responsible for analyzing complex business operations and recommending solutions to align individual business functions with organizational goals. This role requires thorough understanding of the structure, policies, and operations of an organization, and recommends solutions to improve general business processes and planning. This position can collaborate with one or several business units or functions.

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Gather, refine and validate complex business requirements, interdependencies and potential risks or issues.
  • Facilitate communication and encourage commitment between business units to align solutions with business strategies.
  • Assist in the business process redesign and documentation as needed for new technology.
  • Translate high-level business requirements into functional specifications. Manage changes to such specifications.
  • Negotiate agreements and commitments by facilitating communication between business unit(s) from initial requirements to final implementation.
  • Work with business partners within one business function to align technology solutions within business strategies.
  • Assist Project Managers in development of project plans and use associated project planning tools as needed.
  • Conduct feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems.
  • Serve as project team member for multiple projects as needed.
  • Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization.
  • Establish specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel.
  • Analyze business partner’s operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions.
  • Collaborate with management in systems development and design.
  • Develop test plans and coordinate software testing.
  • Perform other duties as assigned.

Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Strong analytic, organizational, and problem solving skills with a wiliness to get into detail
  • Ability to work well under pressure, handle multiple priorities, and make deadlines
  • Demonstrated leadership abilities
  • Working knowledge of cable television operations, processes and billing systems
  • Excellent presentation skills with small- to medium-sized groups
  • Ability to work independently
  • Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)
Bachelor’s degree or equivalent experience

Related Work Experience
Procedural documentation and implementation background

Skills/Abilities and Knowledge
  • Ability to analyze and interpret data
  • Ability to quickly identify business problems/opportunities
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to communicate with all levels of management and company personnel
  • Ability to define key performance indicators / metrics
  • Ability to document, prepare and present data-driven presentations
  • Ability to make decisions and solve problems while working under pressure
  • Ability to manage multiple projects at one time
  • Ability to prioritize and organize effectively
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to supervise and motivate others
  • Cross-functional management skills
  • Knowledge of process and project management
  • Knowledge of general accounting and billing procedures
Bachelor’s degree in Business Administration or related field or equivalent experience

Related Work Experience
5+ years of business analysis experience

Normal office conditions

Job Code : CDA340 Sr Business Analyst - Cust Ops Exempt

Published 3 weeks ago
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