Customer Service Representative

You landing a new job in Rancho Cordova, CA would be pretty good, BUT you landing a new Customer Service Representative job with US would be simply AWESOME!  It can happen, because we're looking for long-term Customer Service Representatives to join the amazing team at our client site.

Here's a preview of what you'll be working on as a Customer Service Representative:
  • Working in an office environment, you'll be making the magic happen by receiving, answering, and/or resolving calls received through a call center
  • Provide timely and accurate information to basic incoming customer calls from members, providers and other external and internal constituents including:
    • Issuing authorizations
    • Handling claim inquiries from providers and members
    • Communicate the correct information regarding accessibility, claims status and other calls of a service nature
    • Providing benefits information
  • Process customer claims according to established department policies and procedures
  • Checking voicemail boxes and handling customer/provider requests for:
    • I.D. cards
    • Authorizations
    • Customer Service questions and issues
  • Fulfill rapid call volume by handling the appropriate amount of calls coming into the call center daily
  • Complete Provider Relations requests for service
  • Provide timely feedback to the company regarding customer service failures and/or customer/provider concerns
  • Partner with Sales and Provider Relations to meet and exceed customers' expectations
  • Provide excellent customer service and handle all customers in a professional and courteous manner
  • Perform other related duties as assigned
INTERESTED???  Here's what it takes to apply:
  • Above all, you've got to be reliable. If you're ready to go at the start of each shift, you're A-OK in our book!
  • 6 months of call center experience receiving inbound calls
  • High School Diploma/GED
  • Experience in the health care industry a huge plus
These Customer Service Representative positions have a starting pay rate of $15.00/hr., this is a great opportunity to earn some fast, and serious cash! 

So now that you know about the job and about us, the ball's in your court. For instant consideration for this Customer Service Representative position, click on Apply Now!  We can't wait to hear from you!
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
The Company will consider for employment qualified applicants with arrest and conviction records.

Published 3 days ago
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