Spare Parts Engineer

Spare Parts Engineer / Support
 
Essential Job Function:
Identify and develop sales opportunities for spare parts and equipment support services, through direct customer contact, onsite equipment inspections and telephone canvassing.   Consistent interface with Account Managers and customers in order to develop customer contacts and sales leads.
* 20-40% overnight domestic travel
*20-40% local travel is required. Must possess a valid driver’s license.
 
 

  • Develop sales for spare parts as well as equipment rebuild refurbishment and retrofits by calling and visiting customers.  Whenever possible, perform machine inspections in order to recommend replacement/repair parts, upgrades, recommended spare parts packages or retrofits.
  • Prepare and issue customer specific proposals/quotations for parts and services based upon direct interaction with the customer.  Refine proposal/quotation(s) as needed.  Confer with Management if special pricing concessions, discounts or strategies are required to close business.
  • Interface with Engineering Services of the company in order to develop retrofit or rebuilds quotations.  Refine proposal/quotation(s) with customer as needed.  Coordinate labor to perform these projects with Engineering Services, Facilities while constantly monitoring to ensure all parts are on hand, project is on budget and on time and ensuring that all work performed is up to quality standards.  Track completion and scope of all projects for possible warranty issues.
  • Promote Engineering Services such as calibration services, QASV rebuilds, 150-point inspections and training.  Work with Spare Parts Coordinators to develop contacts and opportunities.  Ensure that proper follow up is done with the customer and quotations are issued in a timely manner and consistent with the services discussed with the customer.
  • While in-house, take on role of Spare Parts Coordinator as needed/decreed (copy of that job description is attached for review.)
  • Prepare customer visit reports, including customer feedback, equipment survey report, and follow up action plan as is appropriate for all customer visits performed.  Confer with management and Sales for possible sales and marketing approaches and ideas when needed.
  • Report information on current activities, customer/customer site visits and customer telephone contact to manager on a monthly basis.  Provide schedules for upcoming weeks travel by Friday close of business. 
  • Consistently interface with the Spare Parts Coordinators, Account Managers, and Project Engineers to identify recent customer activity and on-going projects in order to develop leads.
  • Identify customers with older machines or those with negligible order history in order to sell possible retrofit or rebuilds packages.
  • Identify major customers and equipment installations to evaluate spare parts business activity.  Identify customers who are not sourcing parts and service from Company, reasons for their sourcing and develop action plans to increase business.                         
  • Report information on current market activity, trends and competitive information to management.  Provide recommendations on how to regain business and/or protect from further loss of market share.
  • Identify opportunities where using GmbH, GST or internal GAT technical staff may help to create business by using them for site inspections, seminars, training sessions, etc.
  • Develop standardized quotations for standard rebuild and retrofit projects in order to provide prompt responses to customer inquiries.
  • Attend all major trade shows as directed by management.
  • Assist Spare Parts Coordinators with day-to-day customer service issues, parts sales, research and quotations.
  • When required, assist with shipping and billing of orders, gasket fabrication, and consignment breakdown.
  • Coordinate semi-annual site visit with manager in order to further develop sales and marketing techniques. 
  • Other duties as assigned by management.

 
 
Required:

  • BS Engineering (Chemical or Mechanical preferred) or equivalent experience.
  • Minimum five (5) years of experience with sophisticated equipment.
  • Excellent organizational & communication skills
  • Personable, self-motivated, assertive and the ability to interface effectively with customers and internal support personnel. 
  • MS Office and Navision is ideal.
  • Time management skills and the ability to excel in a fast paced environment with multiple priorities. 
  • This position is classified as a “safety sensitive” position and is subject to random drug testing.


Job Requirements:

Spare Parts Engineer / Support
 
Essential Job Function:
Identify and develop sales opportunities for spare parts and equipment support services, through direct customer contact, onsite equipment inspections and telephone canvassing.   Consistent interface with Account Managers and customers in order to develop customer contacts and sales leads.
* 20-40% overnight domestic travel
*20-40% local travel is required. Must possess a valid driver’s license.
 
 

  • Develop sales for spare parts as well as equipment rebuild refurbishment and retrofits by calling and visiting customers.  Whenever possible, perform machine inspections in order to recommend replacement/repair parts, upgrades, recommended spare parts packages or retrofits.
  • Prepare and issue customer specific proposals/quotations for parts and services based upon direct interaction with the customer.  Refine proposal/quotation(s) as needed.  Confer with Management if special pricing concessions, discounts or strategies are required to close business.
  • Interface with Engineering Services of the company in order to develop retrofit or rebuilds quotations.  Refine proposal/quotation(s) with customer as needed.  Coordinate labor to perform these projects with Engineering Services, Facilities while constantly monitoring to ensure all parts are on hand, project is on budget and on time and ensuring that all work performed is up to quality standards.  Track completion and scope of all projects for possible warranty issues.
  • Promote Engineering Services such as calibration services, QASV rebuilds, 150-point inspections and training.  Work with Spare Parts Coordinators to develop contacts and opportunities.  Ensure that proper follow up is done with the customer and quotations are issued in a timely manner and consistent with the services discussed with the customer.
  • While in-house, take on role of Spare Parts Coordinator as needed/decreed (copy of that job description is attached for review.)
  • Prepare customer visit reports, including customer feedback, equipment survey report, and follow up action plan as is appropriate for all customer visits performed.  Confer with management and Sales for possible sales and marketing approaches and ideas when needed.
  • Report information on current activities, customer/customer site visits and customer telephone contact to manager on a monthly basis.  Provide schedules for upcoming weeks travel by Friday close of business. 
  • Consistently interface with the Spare Parts Coordinators, Account Managers, and Project Engineers to identify recent customer activity and on-going projects in order to develop leads.
  • Identify customers with older machines or those with negligible order history in order to sell possible retrofit or rebuilds packages.
  • Identify major customers and equipment installations to evaluate spare parts business activity.  Identify customers who are not sourcing parts and service from Company, reasons for their sourcing and develop action plans to increase business.                         
  • Report information on current market activity, trends and competitive information to management.  Provide recommendations on how to regain business and/or protect from further loss of market share.
  • Identify opportunities where using GmbH, GST or internal GAT technical staff may help to create business by using them for site inspections, seminars, training sessions, etc.
  • Develop standardized quotations for standard rebuild and retrofit projects in order to provide prompt responses to customer inquiries.
  • Attend all major trade shows as directed by management.
  • Assist Spare Parts Coordinators with day-to-day customer service issues, parts sales, research and quotations.
  • When required, assist with shipping and billing of orders, gasket fabrication, and consignment breakdown.
  • Coordinate semi-annual site visit with manager in order to further develop sales and marketing techniques. 
  • Other duties as assigned by management.

 
 
Required:

  • BS Engineering (Chemical or Mechanical preferred) or equivalent experience.
  • Minimum five (5) years of experience with sophisticated equipment.
  • Excellent organizational & communication skills
  • Personable, self-motivated, assertive and the ability to interface effectively with customers and internal support personnel. 
  • MS Office and Navision is ideal.
  • Time management skills and the ability to excel in a fast paced environment with multiple priorities. 
  • This position is classified as a “safety sensitive” position and is subject to random drug testing.
Published 4 days ago
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