Service Technician

Voca has an immediate opening available for a Service Technician in Omaha, NE!

Position Details 

Job Description:

  • Purpose/Job Responsibilities
    • Responsible for the emergency repair and on-going maintenance required to ensure the optimum performance of the user’s electronic and hardware systems. 
    • Troubleshoot electromechanical problems on all equipment.
    • Basic Networking experience and advanced PC
    • Conduct training on all assigned equipment. 
    • Respond to customer-initiated service calls as directed. 
    • Independently troubleshoot and repair equipment problems. 
    • Perform repair of sub-assemblies. 
    • Perform preventive maintenance and equipment installation. 
    • Identify defective or marginal components. 
    • Repair/replace components. 
    • Assist with equipment rebuilds. 
    • Perform assigned inventory control duties as directed; accurately log all parts issues 
    • Maintain all manuals, tools and test equipment. 
    • May also research, develop and deploy new technologies to increase customer capabilities.
    • Written and verbal communication skills
    • Basic leadership skills needed for leading small teams and decision making
    • Experience in teaching, training or development experience.
    • Effective listening, problem solving and facilitation.
    • Mentoring other team members to increase capability, efficiency, and thought process.
    • Flexible hours to be able to move around and address problem areas. 
    • Must be able to identify improvements across process, and technology 
    • Escalation with the Shift Supervisor and part of the escalation process. 
    • Must ensure cost savings initiatives are occurring to reduce the amount of liability in regards to parts costs. This is accomplished through outsourcing initiatives.
    • Respond to operator placed service calls and effect repairs. 
  • • Perform preventative maintenance as scheduled. 
    • Conduct technical training classes for defined product groups. 
    • Define cost savings and equipment modification opportunities.
    • Perform application configuration and optimization of systems
    • Work with customers daily to ensure optimal performance of the equipment to their satisfaction.


  • Years of Experience and/or Education or Equivalent Military Experience
    • Associate's Degree in Electronics (or equivalent educational background, i.e., military technical schools) required. 
    • Minimum 18 months as a Customer Engineer or equivalent work experience required. 
    • Strong electromechanical troubleshooting skills
    • Able to handle, operate, maintain, manipulate, and adjust, assigned equipment as necessary.

Voca: The Spirit of Work


Published 4 days ago
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