Hotel Staff - Multi Positions Available

Maintenance Technician Charleston, SC – The Maintenance Technician helps facilitate the daily operations of the Engineering & Maintenance department.

• Help with all engineering and maintenance related projects for the property including all physical facilities and routine inspections
• Partner with Corporate and Property Senior Management to develop and implement Engineering and Maintenance policies, procedures and practices for the property
• Ensure regulatory compliance within the Engineering and Maintenance function
• Troubleshoot and repair malfunctions in electrical/mechanical/plumbing systems (e.g. HVAC, Boilers, Fire Systems, Refrigeration Systems, Lighting, Appliances and other hotel equipment)
• Conduct the ongoing room preventative maintenance program
• Resolve maintenance problems, complaints and work orders to prioritize and schedule work
• Inspect the property to identify potential and current needs
• Help ensure department expenditures meet budget requirements
• Solicit bids from contractors and evaluating their proposals with hotel management
• Coordinate with local health, safety, fire, and building inspectors to ensure compliance with applicable codes and regulations

Front Desk Associate Charleston, SC – This position is to provide a seamless check-in/check-out experience The front desk agent will control inventory items related to the front desk and be responsible for auditing and/or log any or all items deemed pertinent as related to the overall success of the North Charleston Inn experience.

• Provides value added service to customers exceeding customer expectations
• Communicates effectively with customers, co-workers, and supervisors
• Demonstrates teamwork by cooperating and assisting co-workers as needed
• Handles difficult situations effectively
• Meets service standards
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Performs other duties as required to provide service and teamwork
• Provides quality service to the customer by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay
• Registers, processes, and greets customer promptly, welcoming him/her to the hotel
• Responds to customer requests for information about the hotel
• Arranges for special services requested by the customer
• Stays current with developments in the hotel by reviewing the communication to each shift;
• Arranges fulfillment of customer services by working with courtesy van staff, housekeeping, reservations, and maintenance
• Minimizes loss of revenue by adhering to all established credit and inventory control procedures
• Ensures all customers establish credit or pay cash upon check-in
• Monitors customer accounts to insure adherence to hotel credit limits and verifies accuracy of registration information
• Improves timeliness of cash flow by adhering to all established credit and inventory control procedures
• Verifies all information on reservations check-in; name, address, method of payment, etc.
• Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
• Identifies and records special billing instructions
• Completes shift closing accurately by getting appropriate approval signatures and authorization codes
• Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc
• Increases revenues by offering customers upgraded rooms
• Follows yield management procedures while making room reservations
• Must be friendly
• Must have basic computer skills or the ability to learn hotel systems

Room Attendant
Essential Duties and Responsibilities:

• Respond promptly to requests from guests and other departments.
• Fill cart with supplies and transport cart to assigned area.
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
• Replace guest amenities and supplies in rooms.
• Replace dirty linens and terry with clean items.
• Make beds and fold terry.
• Clean bathrooms.
• Remove trash, dirty linen, and room service items.
• Check that all appliances are present in the room and in working order.
• Straighten desk items, furniture, and appliances.
• Dust, polish, and remove marks from walls and furnishings.
• Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
Published 9 hours ago
You can see similar jobs for Hospitality & Travel here

Other Jobs you might like