URGENT HIRE! -- Customer Service Associate

Our company has an open position for a Customer Service Associate. This position will be responsible for expanding our company's marketing initiatives to manage, develop, grow, and maintain both new and existing partnerships and relationships within the field of our clients. As one of our Representatives, we want you to take pride in the fact that you play a key role in our mission to provide outstanding experiences for our customers. The Representative recognizes that each interaction with the customer is an opportunity to enlighten potential new customers and educate them on the latest products and services our clients are offering. From the customer’s perspective, each Customer Support Representative is a resource that can be used to guide the customer through education and decision making.

Key Responsibilities and Accountabilities:

  • Requires great customer service skills, sales, and closing skills as well as purposeful follow-up skills

  • Ensure customer sales have been completed and all questions have been thoroughly answered

  • Maintain constant and consistent follow-up and proactive communication with customers

  • Knowledge of each territory location, community, and ability to teach to other Customer Service Associates

  • Knowledge of our clients’ products and staying up to date with any new promotions they may be offering

  • Familiarize yourself with the competition, pricing, and frequently asked questions or concerns for potential new leads

  • The ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures or processes

  • Maintain a positive attitude and a desire to be successful

  • Maintain a professional, yet friendly, atmosphere for customers

  • Aids the team effort in every way possible and acts in the best interest of the company

  • Attend and participate in various community-related events/grand openings, training seminars, and other company events as required

  • Other duties within the scope, spirit, and purpose of the job, as requested by management

Desired Skills, Experience, and Qualifications:

  • Bachelor's degree preferred OR

  • 2+ years of related experience in customer service

  • Outstanding interpersonal, verbal, and written communication skills

  • Detail-oriented individual who also has the ability to think and plan strategically

  • A self-motivated problem solver with creativity, a strong work ethic, and a high energy level

  • Have a passion for our customer experience based mission

Job Requirements:
  • Resolve customer complaints ensuring customer satisfaction
  • Ensure excellent customer satisfaction through providing excellent customer service li
  • Provide superior customer service with all customer interactions
  • Assist phone customer, catering customers
  • Offering excellent service to customers
  • Ensuring all customer sales orders
  • Answer incoming calls and provide excellent customer service
  • Execute sales transactions with customers
  • Provide excellent levels of customer service
  • Work with customer service manager to ensure proper customer service be being delivered
  • Refine the customer service process to deliver exceptional service
  • Resolve customer concerns while cultivating positive customer relationships
  • Provide a high level of customer service to all customers
  • Providing world-class customer service
  • Provide superior customer service to internal and external customers
  • Provide superior customer service during each customer interaction in call center environment
  • Provide superior customer service during each customer interaction
  • Providing customer service with a smile
  • Manage quarterly customer service satisfaction survey
  • Servicing a high volume of calls while providing excellent customer service
Published Yesterday
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