Community Outreach / Customer Service Associate - Green Initiative!

Our globally connected and dynamic company is based in the Financial District . We specialize in the creation, distribution, and marketing of innovative products. We are looking for a Customer Service Associate responsible for acting as a liaison between customers and companies. Their primary role is to assist customers with complaints, orders, errors, account questions, and other queries.


PRIMARY RESPONSIBILITIES:

  • Reach out to customers and verify account information.

  • Greet customers warmly and ascertain the reason for calling.

  • Assist with the placement of orders.

  • Advice on company information.

  • Take payment information and other pertinent information such as addresses and phone numbers.

  • Place or cancel orders.

  • Answer questions about warranties or terms of sale.

  • Suggest solutions when a product malfunctions.

  • Handle product recalls.

  • Attempt to persuade customers to reconsider cancellation.

  • Inform customers of deals and promotions.

  • Sell products and services.

  • Work with the customer service manager to ensure proper customer service is being delivered.

  • Compile reports on overall customer satisfaction.

  • knowledge about our products to better assist our customers.

  • Competitive market-based salary; commensurate with experience



Job Requirements:

EDUCATION AND EXPERIENCE: 

  • High school diploma, general education degree, or equivalent

  • Knowledge of customer service principles and practices

  • Knowledge of relevant computer applications

  • Ability to type

  • Knowledge of administrative procedures

  • Numeric, oral, and written language applications

  • Product knowledge


Persons with Experience in the following areas should apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development


Published 2 days ago
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