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Customer Service Representative

Our client, a well-known product consumer company, is seeking a dynamic Customer Service Representative to join their team remotely! The Customer Service Representative will be the eyes and ears for all customers and will be responsible for giving a voice to customers across all brands. The team needs a Customer Service Representative who is able to react quickly and lend support with any customer issues in order to ensure a good customer experience across the business.

Salary/Hourly Rate:


Position Overview:

They are looking for a Customer Service Representative who has excellent phone manner, good “phone voice” and pleasant demeanor. The ideal candidate will be extremely organized, articulate, friendly, upbeat, energetic, detail oriented and possess a very strong ability to multitask. The Customer Service Representative must be able to handle a high volume of calls, have a strong customer focus, and ability to maintain professionalism.

Responsibilities of the Customer Service Representative:

  • Provide support to customers via email, phone and chat
  • Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
  • Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues
  • Build sustainable relationships and engage customers by taking the extra mile
  • Thrive in a fast-paced environment ensuring positive interactions with customers
  • Utilize your unique skills and abilities to make an impact on our team by collaborating in interesting and challenging projects

Qualifications for the Customer Service Representative:

  • 1-2+ years of Customer Service experience, or a related field involving heavy phone call volume and email
  • Previous Call Center experience is a plus!
  • Good verbal communication, interpersonal and listening skills
  • Ability to focus and maintain composure in all situations and when there is high call volume
  • Excellent problem-solving skills and the ability to proactively anticipate needs
  • STRONG knowledge of Zendesk, Salesforce, and CRM systems
  • Enthusiasm for and the ability to easily adapt to change

Education Requirements:

  • Bachelor’s degree is preferred


  • Atrium Care package available, upon eligibility

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