Qualified Behavioral Health Provider - Case Manager
Initiates and maintains relations with various business, professional, social, charitable, public, religious, and private organizations to market clinic services to the community.
Works closely with professional staff, particularly the Clinical Services Coordinator, for client monitoring and coordination of services.
Monitors the daily well-being of clients and identifies need for social intervention if necessary.
Keeps in contact with DCFS as necessary to monitor on-going services to clients and families at risk.
Investigates client absences and follows up, as needed.
Maintains adequate list of community resources and facilitates client access to them, including food, clothing, school programs, vocational opportunities, etc.
- Assists families with social service forms/paperwork, such as SSI applications, Medicaid, TEFRA, AR Kids First, etc.
- Must attend supervision as scheduled by Mental Health Therapist. Participates in multidisciplinary staffing to keep abreast of therapy goals and progress.
- Reports on family dynamics and changing situations in home environment in staffing.
- Provides community based services to patients and families as directed on the Individualized Treatment Plan. Makes additional home visits as needed for various problems such as client absences, assessment of environmental risk, death in family, etc. For every service billed, the QBHP will provide progress notes in the appropriate format which contain all information as required by company policy, Outpatient Behavioral Health (OBH) guidelines, and/or other applicable regulations. The QBHP will keep detailed records of all work with all clients and families he/she serves. All billing and required supporting documentation must be done in compliance with company standards.
- Ensures that all progress notes relating to client intervention reflect the Individualized Treatment Plan goals and objectives and current diagnosis(es).
- Informs the Clinic Director and Mental Health Therapist when a client identifies at-risk and makes efforts to correct or manage the identified problem.
- Manages referral process for potential clients.
- Completes 15 hours of approved in-service training per fiscal year including 8 hours of QBHP specific state mandated training. Is familiar with the company’s policies and procedures and guidelines, as well as those requirements set forth by regulatory agencies, including OBH, EIDT, DPSQA, and CARF
- Ensures confidentiality of client and employee information and responds to internal and external information according to clinic policy.
- Communicates effectively and in a timely manner with external sources, including families and referral sources. Provides a positive role model for clients. Demonstrates positive approach and delivery with clients.
- Demonstrates respect when interacting with clients.
- Effectively intervenes to verbally de-escalate clients.
- May perform other related and non-related duties, as assigned and agreed upon by both parties.