Customer Service Representative
Job Title: Customer Service Representative
Duration: 6+ Months
Location: Indianapolis, IN, 46268
Perform Order Management Activities: Handles routine and non-routine customer order activities. Using work process, business strategy, and best practice to ensure high-quality service. CSR's manage automated systems, with a high degree of accountability and follow-up. Utilize the ERP system to place customer orders both accurately and timely. The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing location, various modes of transport, and hundreds of products. The CSR must analyze the Business Service Standards to meet customer needs while supporting Business functional performance. This requires the ability to multi-task with critical thinking skills.
Preferred education for this position is a Bachelor’s degree.
Desired curriculum is Agriculture or School of Business with emphasis on Customer Service, Marketing, Sales or Business Administration
Proficiency using SAP and other technology and systems. Work process aptitude is critical to success.