Customer Service Representative

Headquartered in Louisville, Kentucky, PCA Pharmacy has served long-term care and institutional healthcare facilities since 1994. With the guiding imperative to meet and exceed the resident’s needs, PCA partners with personal/skilled care or assisted living facilities to address the unique pharmacy needs of their residents through specialized clinical and operational support services. Quality is not a goal; it is our basic operating tenet. Exceptional professional service and personal concern are our commitments.
PCA Pharmacy is an Ancillary division of Trilogy Health Services, which is an award winning company that is leading the way in employee benefits, professional development, personal wellness and recognition. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization.
We offer a competitive compensation and benefits package including:
  • Competitive Salaries - Weekly Pay!
  • Paid vacation (plus 6 paid holidays)
  • Generous Benefits
  • Educational Assistance Programs
  • Quarterly employee recognition ceremonies
  • And much more!

Customer Service Representative
Will provide friendly, courteous and efficient service to our customers.  Customer Service Representatives are responsible for everything from cash register operations and customer service to merchandising and store inventory. Will model and deliver a distinctive and delightful customer experience. Registers sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout service.  Engages customers and patients by greeting them and offering assistance with products and services.  Resolves customer issues and answers questions to ensure a positive customer experience.
  • Provides customers with courteous, friendly, fast, and efficient service
  • Registers customer purchases on assigned cash register, collects cash and distributes changes as requested.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures, maintains respectful relationships with customers.
  • Assists with Account Management Program including Cart Audits, Customer Service, Family Events
  • Promotes PCA Services to Residents
  • Communicates with Pharmacy any concerns or customer issues
  • Provides support to residents with Pharmacy Bills, Insurance Assistance
  • Completes special projects and other tasks assigned
  • Part-time position located at Westminster Village North Gift Shop
  • Hours: 8:00am-3:00pm W-F

  • Pharmacy Technician preferred
  • One (1) to three (3) years’ pharmacy technician experience. Healthcare, senior living industry, assisted living, retail pharmacy or long term care environment preferred.
  • Exemplary communication skills
  • Positive attitude
  • Excellent Organizational skills and detailed oriented
  • Good computer skills
  • Works Independently
  • Dependability and punctuality

Published Yesterday
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