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Call Center Representative



Customer Service Representatives- Call Center

Job Description

Pridestaff, a national staffing company, is seeking enthusiastic Customer Service Representative, to work on a temporary to permanent basis with our clients. The Customer Service Representative will work in a call center environment and will make inbound as well as outbound call to customers. This is NOT sales, it is a customer support role.



Customer Service Representative - Call Center


Job Responsibilities

As an Customer Service Representative, you will be responsible for making inbound and outbound calls to customers regarding products and service as well as provide general information regarding questions issues.


Additional responsibilities for the Customer Service Representative will include:


● Answering in bound and making out bound call to customers in a professional manner

● Researching information using multiple resources and route call to the appropriate resource

● Provide customers with product and service information and resolve customers concerns

and complaints

● Enter customer information in the system and identify and escalate priority issues

● Completing call log and producing call reports

● Provide follow up customer calls when necessary



Customer Service Representative - Call Center



Job Requirements:

Job Requirements

As an Customer Service Representative, you must have at least 1 years’ experience in a customer service role within a call center environment.  You must have excellent communication skills both written and verbal as well as effective listening skills.

Additional requirements for the Inside Sales Customer Service Representative will include:

●        Strong data entry / typing skills and computer skills

●        Experience selling products or services over the phone

●        A High School Degree or equivalent

●        Must be age 18 or older and subject to background check





Customer Service Representative - Call Center


Benefits

At Pridestaff, we recognize and appreciate our team member’s hard work and enthusiasm! Therefore, we are proud to offer the Customer Service Representative a comprehensive benefits package!


Benefits available to the Customer Service Representative include:


∙       Medical Insurance

∙       Dental insurance

∙       Competitive Salary



Customer Service Representative – Call Center 

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