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Customer Service Representative

We are seeking a customer service representative. Ideal candidate will act as a liaison to our customers and will respond to all inquiries as well as address and resolve any customer concerns/issues. The goal is to ensure excellent service standards and maintain high customer satisfaction. Confirm customer inventory and service needs are met or exceeded in a timely fashion while delivering complete support that drives customer satisfaction. In addition to building and maintaining relationships with our customer base, this position will support all customer touch points, focusing on quality issues such as case resolution, EDI and coordinating a range of services provided on site with the Operations team. This is an essential position that has direct impact on our company reputation and profitability.



Job Requirements:
  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions
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